Contact Our Team
Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, KYC checks or site issues, we aim to respond quickly and help you get back to playing. For urgent matters use the phone line - for account or document queries email our support team and we’ll guide you through the next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] - email for account, deposits, withdrawals and technical help |
| General enquiries | [email protected] - questions about offers, terms and general feedback |
| Affiliate enquiries | [email protected] - partnership and commission queries |
| Phone | +44 20 7946 0821 - phone line for urgent assistance and verification support |
| Working hours | Mon-Fri, 09:00-18:00 (email replies available outside these times) |
Email Assistance
For detailed enquiries, account-related issues or any case requiring documents, email is the preferred contact method. Please send your message to [email protected] and include a clear subject line, your full name, account ID and up-to-date contact details. Supplying complete information and attachments upfront helps us avoid delays and speed up verification or account support.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries receive a reply within one business day, and live chat typically answers immediately during service hours. More complex issues, such as KYC checks or payment investigations, may take several days to resolve depending on their nature and third-party involvement. We’ll keep you updated at every step.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve the site. Please tell us what works, what doesn't and any features you'd like to see. All submissions are reviewed carefully and used to shape service updates and improve the user experience. Your input helps us prioritise fixes, new features and smoother gameplay for everyone.