Privacy Statement

This Privacy Policy explains how Villaspin collects, uses and protects personal information when you use our online casino services. We take your privacy seriously and set out below the types of data we process, why we process it, how we keep it secure and the choices available to you as a user in the United Kingdom.

Types of data we collect

We collect information that is necessary to operate your account, provide services and comply with legal obligations. This includes:

Personal data

Personal data includes your name, date of birth, residential address, email address, telephone number and identity documents submitted for verification. We also collect payment details required to process deposits and withdrawals - where possible card numbers are tokenised by our payment partners.

Technical data

Technical data covers your IP address, device identifiers, browser type, operating system, location data derived from IP, and other diagnostic information collected automatically when you visit our site or use our app. This helps us maintain service performance and security.

Transactional and activity data

We record account activity such as deposits, withdrawals, bets, wins, game history, session times and support interactions. This information is used for account management, fraud prevention and to meet regulatory reporting requirements where applicable.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity, prevent fraud and meet legal obligations. Transactional and activity data is used to provide and improve our services, respond to queries and detect suspicious behaviour. With your consent we may use contact details to send service updates or marketing communications; you can opt out of marketing at any time.

Data protection and storage

We implement reasonable administrative, technical and physical measures to protect your information from unauthorised access, disclosure or destruction. Access to personal data is restricted to staff and third-party suppliers who need the information to provide services. Data is stored for as long as necessary to provide services, to comply with legal obligations and to resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure logins, and analyse site usage. Some cookies are essential for the site to function, while others help us improve performance and tailor content. You can manage cookie settings through your browser or the cookie tool available on our site.

Your rights

You have rights over your personal information, including the right to access, correct, restrict or delete data in line with applicable law. You may also object to certain processing or request portability of your information where applicable. We will respond to requests within a reasonable time and may need to verify your identity before acting on a request.

Access, correction and deletion

To request access, correction or deletion of your data please contact our data team at [email protected]. For security we may ask for proof of identity before fulfilling requests. Some information may be retained where required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services and other third parties who assist in delivering our services. All third parties are required to handle your data securely and only for permitted purposes. We may also disclose information in response to lawful requests from authorities.

Policy updates

We may update this Privacy Policy from time to time. We will publish the updated policy on our site and, where appropriate, notify you of significant changes. Continued use of our services after changes are posted constitutes acceptance of the revised policy.